Branddocs VideoID by SightCall (BVS) integrates powerful features in real time that go beyond the mere functionality of obsolete video conferencing to improve live interactions with customers:
Customers queue to be served by an agent who matches your use case for onboarding service.
An agent can follow the chat sessions simultaneously from multiple clients and escalate them to video identification as required.
It lets your customers contact a specific agent using a 6-digit PIN code.
The sessions are recorded (.mp4 format) and will be accessible on any browser or media player.
Customers receiving PIN codes via SMS to automatically be put in contact with the agent without having to enter the 6-digit code.
Entire sessions are stored compactly and will be available for further analysis or training.